How to order?

1-      REGITRATION

The access to the website www.terrerouge.fr is reserved for professional resellers.

Therefore to have access to the site, to see the collection or to order, you need your e-mail address and a password. To set and validate your password just click on "new customer" to fill out the registration form.

This password will allow you to have access whenever you want to our site and to order. If you forget your password, you only have to click on "Forgotten password ». 

 

2-      ORDERS

To have access to our collection and order, you have to identify yourself.

You must fill in the top-right of the screen the field "e-mail" by indicating your e-mail address and "password" by entering the password you have chosen and we have validated.

Then, you can enter in our virtual shop and can start to select your products.

The minimum order is 800 euros excluding taxes.

For each article there is a minimum quantity per article entitled "packing", to be respected when placing the order.

The price indicated is that of the reference product regardless of the package. Product offered are valid while stocks last.

You will receive within 48 hours an e-mail confirming the acceptance of the order.

TERRE ROUGE reserves the right not to confirm all or part of the order for any reason whatsoever, particularly with regard to the supply of products, previous disputes with the customer, products already delivered in a close geographical area ... ..

TERRE ROUGE undertakes, in this case, to inform the customer by any means at its disposal. Order taking is subject to acceptance by the buyer of the conditions set out below, all clauses and conditions to the contrary appearing on the orders or printed by the buyer are null and void.

 

3-      PRICE

The products are supplied at the price in effect at the time of placing the order. Prices are expressed in euros and excluding taxes. Delivery fees are not included. They will be communicated to you when sending the proforma invoice according to the weight of the packages and the places of delivery.

 

4-      TRANSPORT-DELIVERY

Deliveries are provided by our carrier partners or by POST unless the customer wishes to send with his own carrier.

Terre Rouge is committed to respecting the delivery deadlines provided that it is not engaged in the matter and, in case of non-respect of the said deadlines, can not be worth for cancellation of order or for any search in compensation against the society.

TERRE ROUGE is released from its delivery obligations in case of force majeure, fire, flood, strikes or reasons beyond its control. All transport and handling operations are carried out at the customer's own risk. It is his responsibility to check the shipments on arrival and to exercise, if applicable, a recourse against the carriers, even if the shipment was made free of port, under the provisions of articles 105 and 106 of the Commercial Code.

In case the package is too damaged, the customer must refuse. All claims relating to a defect in delivered goods, inaccurate quantities or erroneous reference to the order confirmation by the company, must be made in writing within 48 hours upon receipt of goods, to failing which the claim will lapse.

 

5-      PAYMENT TERMS - PAYMENT PERIOD

Orders are payable in TERRE ROUGE according to the agreements made with each customer. For foreign customers and new French customers, the payment of the order is done before shipment on proforma invoice (and not on the basis of the order form internet).

Any derogation and / or special conditions to this rule must be the subject of a written agreement signed by TERRE ROUGE.

 

Unless expressly agreed in writing on the order form, payment is net of any discount or discount. The sums remaining due after the date of payment appearing on the invoices of TERRE ROUGE and beyond the time fixed by the conditions of sale give rise to the application: - a 15% penalty clause on amounts still due - default interest calculated on the basis of unpaid amounts and at twice the monthly legal interest rate, per month of delay, any period of less than 30 days being considered as a whole month. (Law N ° 92.1442 of 31/12/1992)

 

6-      DISPUTES

The company TERRE ROUGE puts at the disposal of the client, as an indication, the essential characteristics of the goods presented, composition, size, color ...

The photographs illustrating the products offered are only indicative. In any case, the responsibility of TERRE ROUGE can not be retained in case of any differences of nuances or sizes (Given the artisanal character of the majority of the products, variations of size, color..can appear on the same reference from one article to another).

Any return of products must be the subject of a formal agreement on our part. Products that do not correspond to their description on the site or that are not of a satisfactory quality, can be returned within seven days (postmarked as proof) to be exchanged or refunded.

The return of products must be made by parcel post collissimo and be addressed to: TERRE ROUGE 290 route de Saint Dionisy 30980 LANGLADE LA FRANCE

 

7-      NOMINATIVE INFORMATION

During the processing of the order, nominative data to the CLIENT are collected.

The CLIENT certifies having read it. In accordance with the law N ° 78-17 of January 06, 1978, the consumer has at any time a right of access and rectification of these data.

The information that the client provides on the TERRE ROUGE website will be held by TERRE ROUGE and will not be disclosed to any third party (with the exception of credit insurance companies).

The information that the customer provides on the site will be used in the following cases: registration of the order, administration of the customer account, inquiry or claims, fraud prevention, marketing or commercial operations specific to TERRE ROUGE to inform you of from time to time new product offers. TERRE ROUGE may also use these data with credit insurance companies to minimize the risk of delinquency and reduce fraud.

8-      INTELLECTUAL PROPERTY

By connecting on the website www.terrerouge.fr created by TERRE ROUGE, which holds all the intellectual property rights relating thereto, the customer is prohibited from copying or downloading all or part of its content unless express prior permission of TERRE ROUGE.

Most of the products distributed on the site are the subject, on behalf of TERRE ROUGE, of a deposit of copyright with the official organizations competent. It is forbidden, except with the prior and express authorization of TERRE ROUGE, to include a link leading to the TERRE ROUGE site, on another site, so as to give the impression that TERRE ROUGE is associated with this third party site.

TERRE ROUGE is a registered trademark, which can not be used without permission.  

9-      CLAUSE OF JURISDICTION

By express agreement between the parties, in case of dispute, whatever the basis, will be competent only the courts of the registered office of SARL TILT-TEX TERRE ROUGE notwithstanding all the clauses appearing on the vouchers and / or confirmations of order , correspondences, invoices of the CLIENT.

The creation and / or acceptance of commercial papers do not operate novation or derogation from this clause.

 

10-  GENERAL CONDITIONS OF SALE

The seller is hereby designated by TERRE ROUGE on the one hand and the buyer, natural or legal person, is designated by CLIENT on the other hand: The customer expressly acknowledges having read the general terms and conditions of sale, it being specified that all sales of TERRE ROUGE are subject to them, and accepts the terms for the exercise of the commercial relationship with the company.

Any special derogation and / or condition must be the subject of a written agreement signed by TERRE ROUGE. The present contract is concluded between the company TERRE ROUGE and a CLIENT, within the framework of a system of remote sale by the company TILT_TEX TERRE ROUGE, company with the capital of 7622 euros, whose registered office is located 290 route de saint dionisy 30980 LANGLADE, registered in the RCS of Nîmes under the number 352136238; tel: 04 66 81 38 52, e-mail: commande@terrerouge.fr